Rachel Drori knows what it takes to make big brands work, create experiences and keep yourself running in great health. She rolled all of this experience into a startup of her own. One which has raised tens of millions of dollars to make it easier to take good care of yourself, even when you are crazy busy.
Drori recently appeared on the DealMakers podcast. We got to talk about fundraising as a female founder, what it means to be a customer-centric business, lessons learned on the entrepreneurial journey and trusting your instincts.
An Entrepreneurial Family
Rachel Drori is one of the few true New Yorkers. A female entrepreneur who was born and raised in New York City. Rachel says she has always been interested in understanding what motivates people to do things. Her three majors of economics, fine arts, and political science helped her dive deeper into that.
There wasn’t much of a question that Drori would eventually become an entrepreneur and open her own business. It was in her DNA. Both of her parents were entrepreneurs. She has three siblings who are also entrepreneurs.
As far back as she can remember, dinner conversations always meant talking about business. Still, the thought of going out to raise money for a new startup felt a little intimidating. So, she went back to business school to get her MBA.
That not only gave her the chance to understand the different roles in business, and which she liked and was good at, but also to gain the confidence that she knew everything the other people at the table had learned.
Trying On Different Hats & Rounding Out Your Experience
Rachel went on to learn from the best brands she could, and learn how business works at different stages.
She did marketing for Four Seasons. A brand she considered one of the best in the world at that time. She learned about the intersection of marketing and hospitality.
She interned at an agency, and then was recruited by AMEX. At AMEX Rachel developed project management skills, how to influence without influencing, and how to compete and win the resources you need in a competitive environment.
She learned how to present, articulate your work and gain buy-in. All highly valuable talents in your own business. One day you may not be managing anymore, but you’ll have investors and board members, and these forms of communication will still be invaluable.
At Gilt and Jetsetter Rachel got to test drive a smaller company and what it’s like to juggle roles and multiple hats in an organization that is younger. She was able to bring in experiences to create more excitement for the brand.
Rachel says she has learned a lot about building a customer-centric company on her journey.
To her, this means building something that is not only wanted but which solves a problem for customers. It’s also about preempting, anticipating and exceeding customer expectations.
It’s about making it easy for customers to do business with you. Being convenient. She tells her operations and technology team, “If we are successful and if you guys do your job right, nobody will ever know that you existed.” It just works.
See How I Can Help You With Your Fundraising Efforts
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